Betpack Admin

Hi

Ive had 330 stolen from my account from real money deposit and winnings Dream bet took my balance of 330 off my account just because I left a campaign with them for 20 free bet Winnings my own real money deposit money never used a free bet to win anything Just blatantly stole my money and when appealed to ask where my money went they said they have a rule in place that any real money is forfeited along with virtual moneys if I leave a campaign for a free bet So basically if you deposit 50000 And do nothing only press leave campaign for 20 free bet they take your 50000 deposit and keep it as youve left a campaign for a free bet with them Con artists of the highest degree People please close down all dream bet accounts before you get robbed of your real money without even getting the chance to place a bet with it

Hello

I requested a exlcusion forever at cosmobetcom because of gambling addiction several times at the site and also at the partnered casinos Also I requested setting limits which was rejected THis requests are visisble in my attatchements

Cosmobet refused my complaint and also I cant send them emails anymore Chat agent leaved the chat as I told him about it

I told them several times that I want a exclusion forever for the reason of gambling addiction


I also did send a exclusion request to the email supportcosmobetemail on 17122023 First screenshot in PDF The email adress is shown when you google it


Cosmobet mentions on second screenshot that the email adress doesnt exist This is wrong It can still be found on google and on theire website for months


As can be seen above Third screenshot this email address was in fact included on the Cosmobet site If the operator has changed their support address subsequently the responsibility would be on them to manage the old mailbox and ensure it redirected appropriately



I request a refund for my deposits at cosmobet and the other Santenda International BV partnered casinos

Thanks a lot for your help

Best regards